- Reliable Results: The VIVOSUN professional heat mat maintains optimal temperatures around 68-86℉ (20-30℃), perfect for Seedling start and cutting propagation; Made from durable PVC material, it's designed to last
- Stable & Uniform Heat: The advanced far-infrared heating technology of this heat pad provides your plant with a warm environment to create optimal conditions for speeding up germination and accelerating the growth rate; The strengthened heating film with double insulation layers ensures this durable mat will not scorch the root and can produce plenty of invigorating dew when being used in combination with a humidity dome
- Built to Last: Designed with soft, flexible, and ultra-lasting material, this warming mat goes beyond stringent MET standards; The IP67 rating waterproof surface is easy to clean that enables safe scrubbing; Note: please only use the product indoors and do not immerse it in the water; Equipped with a carrying bag in the package, you can simply roll it up and pack it away, which is handy to move to different places; This product does not specify any expiration date
- Multiple Uses: This 10" x 20.75" heating pad with a 5.9ft power cord is suitable for standard 1020 trays and slightly larger than comparable mats on the market; It also runs on only 20 Watts to help you save on electricity; It can not only use for plant sprouting and other indoor gardening but also for home brewing and terrarium warming, meeting your different daily needs
- Innovative Heating: With the radiate far-infrared light wave, this seedling heat mat makes the heat source softer and provides enough heat, which can be heated up to 40 ℃（104℉）at an ambient temperature of 20-25 ℃（68-77℉）in minutes; We recommend using it with the thermostat controller and humidity dome
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Return
To start a return, you can contact us at warranty@sunstreamballast.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at warranty@sunstreamballast.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
We do not offer exchange services, please return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.