Order & Shipping

ORDER PROCESS 

**extra 10% (total 20% off combined with summer sale) if you choose Curbside pickup

Enter "PICKUP20" discount code in payment section, enter our warehouse address as your shipping address: 921 Progress Ave #21, Toronto, ON M1G 3V4 

We will notify you by email once your order is ready for pickup (normally within 24hrs), please bring order confirmation and a piece of ID when you pick up.

When will my order be processed?

We processes orders from Monday to Friday. Once your order is placed, your order will be processed within 1-2 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends. 

You will receive your Order Confirmation Email as soon as we've received your order. Please allow about 1 week for your order to remain in the "Processing" stage, after your order has been processed.

*This does not mean we have not received your order. Your order is being prepared/manufactured, and ready for shipment.*

PAYMENT

What payment methods do you accept?

We accept American Express, VISA, MasterCard, PayPal and bank transfer. Once your order is fully processed and your card has been authorized, payment will be taken immediately and you will receive a confirmation email that your order has been successfully charged.

However, receipt of the confirmation email does not guarantee that Partners have confirmed the order. An order may be cancelled by us after you have received the confirmation email.

Refunds are processed right after an order is canceled, please allow 1-3 days for refunds to fully process and settle.

Any "PENDING" charges shown in your bank account will be removed once payment has been completed. If you notice any pending amounts in your statement, please allow 1-3 days for these transactions to disappear.

If you have any questions about payment or pending transactions, please contact our Customer Service Department at: info@sunstreamballast.com

If your payment method has been declined and you notice any pending amounts in your statement, please allow 1-3 days for these transactions to disappear. If charges continue to appear after 3 days, please contact your card company.

SunStream may request from you, additional information for credit card verification, SunStream and the Partner reserves the right to decline your order.  

SHIPPING

Where are eligible for shipping?

SunStream ships to Canada, USA, UK, Italy and Australia.

Free Shipping over $50, currently applies to 8 provinces of Canada: ON, AB, BC, NB, MB, NS, QC and SK. Signature is required for expedite shipping when the amount exceeds $100.

Please note that all products will be shipped from Melbourne if you are from Australia. 

SunStream is not responsible for delays in shipping or delivery, due to natural or uncontrollable events. Additionally, SunStream is not responsible for delays related to the courier itself (such as customs clearance). Unfortunately we do not have control over these delays. Transit time does not include Saturday, Sunday or Holidays.

*We do not accept PO Box, APO, FPO and DPO addresses for delivery.*